frequently asked questions
Have questions? We’ve got answers. Browse our most frequently asked questions to get the information you need—fast.
Can’t find your answer? Contact us!
IS METALINK INTERNET RELIABLE?
Yes—every installation is completed and tested by trained professionals to ensure a strong, stable connection before we leave your home. You’ll get consistent internet performance without the guesswork.
Can I Schedule Internet Installation on Weekends?
Absolutely! We offer Saturday installation appointments, making it easy to get connected without taking time off work.
Are MetaLINK Antennas Large or Noticeable?
Not at all. Our antennas are sleek, low-profile, and designed to blend into your home’s exterior. Want it completely hidden? We can mount it to a post for a discreet setup—at no extra cost.
Does MetaLINK Offer Local Customer Support?
Yes! Get 24/7 customer support from real local experts—no call centers. Prefer to talk in person? Stop by our office in Defiance, Ohio for friendly, face-to-face service.
Are There Hidden Fees or Price Increases Later?
No surprises here. MetaLINK offers transparent pricing with no hidden fees and no unexpected rate hikes after promotional periods. What you see is what you pay—period.
How Does MetaLINK’s Pricing Compare to Other Providers?
MetaLINK offers competitive internet pricing from day one—without temporary promotional gimmicks. Our prices stay consistent, so you won’t be hit with increases down the road.
Do I Have to Bundle TV with Internet?
Nope! MetaLINK gives you flexibility to choose. Pair your internet with our affordable live TV streaming service, or keep it internet-only—it’s your choice.
Are There Referral Bonuses or Special Offers?
Yes! Refer a friend and get a $50 credit when they sign up for MetaLINK service. Plus, follow us on social media for giveaways, updates, and exclusive deals.
WHAT IF I AM NOT SATISFIED WITH MY SERVICE?
MetaLINK offers a 30‑day money‑back guarantee. If you’re not satisfied with your service, just give us a call—especially for service‑related issues. Our local support team is available 24/7 and committed to making things right. If we can’t resolve the issue, you’ll receive a full refund.
